Technical Support Representative, Tier 1 - Remote

Overview

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

In Short

• Proactively support the Turnitin product line via primarily email, ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Requirements

• Bachelor’s degree or experience in a customer support role.
• Fluent spoken/written English and Korean.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more Operating Systems (Windows, Mac, Linux).
• Good understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.

Benefits

• Remote First Culture.
• Health Care Coverage.
• Education Reimbursement.
• Competitive Paid Time Off.
• 4 Self-Care Days per year.
• National Holidays.
• Paid Volunteer Time.
• Charitable contribution match.
• Access to Modern Health (mental health platform).
• Parental Leave.
• Retirement Plan with match/contribution.