Technical Support Representative, Tier 1 - Remote

Overview

As a Technical Support Representative, you will play a critical role in delivering world-class client support, responding to both technical and non-technical customer queries.

In Short

• Proactively support the Turnitin product line via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues.
• Develop positive customer and cultural relations.
• Assist in the translation and maintenance of technical documentation.
• Support strategic initiatives as needed.
• Work in a fast-paced environment managing multiple projects.
• Fluent in spoken and written English.
• Excellent computer skills and knowledge of operating systems.
• Weekend work and early/late hours required.
• Familiarity with Learning Management Systems is desirable.

Requirements

• Bachelor’s degree or experience in customer support.
• Ability to work independently and under pressure.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential material.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Paid volunteer time.
• Retirement plan with match.
• Access to mental health platform.
• Generous time off and wellness programs.