Technical Support Representative, Tier 1 - Remote

Overview

The Technical Support Representative will play a critical role in delivering world-class client support, responding to both technical and non-technical customer queries.

In Short

• Proactively support the Turnitin product line via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues.
• Develop positive customer and cultural relations.
• Assist in the translation and maintenance of technical documentation.
• Support other strategic initiatives as needed.

Requirements

• Bachelor’s degree or experience in customer support.
• Fluent in English and Japanese.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent computer skills.
• Knowledge of Windows, Mac, or Linux.
• Understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential material.

Benefits

• Remote First Culture.
• Health Care Coverage.
• Education Reimbursement.
• Competitive Paid Time Off.
• Self-Care Days.
• Paid Volunteer Time.
• Charitable contribution match.
• Access to mental health platform.
• Parental Leave.
• Retirement Plan with match.