Technical Support Representative, Tier 1 - Remote

Overview

The Technical Support Representative, Tier 1 role at Turnitin involves providing world-class client support, responding to both technical and non-technical customer queries in a remote-first culture.

In Short

• Provide support for Turnitin product line primarily via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues.
• Develop positive customer relations.
• Assist in maintaining and updating technical documentation.
• Support strategic initiatives as needed.

Requirements

• Bachelor’s degree or experience in a customer support role.
• Fluent spoken/written English.
• Ability to manage multiple projects and work independently.
• Excellent computer skills.
• Knowledge of operating systems (Windows, Mac, Linux).
• Understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to handle sensitive and confidential material.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days.
• Paid volunteer time.
• Charitable contribution match.
• Access to mental health platform.
• Retirement plan with match/contribution.