Tier 1 Technical Support Representative - Remote

Overview

As a Technical Support Representative at Sweed, you'll be the key to ensuring our customers have a great experience when seeking support for the product.

In Short

• Welcome diverse customer inquiries related to product features and technical issues.
• Troubleshoot and resolve complex technical problems in a timely manner.
• Collaborate with cross-functional teams to address and solve technical challenges.
• Provide feedback to account, product, and development teams based on customer input.
• Communicate product updates and changes to customers.
• Test new features to ensure they meet customer requirements.
• Maintain records of support requests and issues.
• Stay updated on product knowledge and industry trends.
• Identify and recommend improvements to support processes.

Requirements

• 1-2 years of experience working in the cannabis industry.
• 1-2 years of experience working in a Technical Support environment.
• Experience with documentation and SOPs.
• Experience supporting a complex SaaS product.
• Experience using a point of sale system.
• Experience working closely with a team to accomplish shared goals.
• Passion for adopting/using new technology.
• Personal accountability and concern for punctuality.

Benefits

• Medical, dental, vision, and other health insurance options.
• Paid parental leave.
• Paid company observed holidays.
• Generous paid time off.