Solutions Consultant - Remote

Overview

As a Solutions Consultant at Turnitin, you will engage and support existing customers globally, facilitating their migration to new solutions and ensuring their satisfaction throughout the process.

In Short

• Manage significant change for customers with empathy and optimism.
• Guide customers through seamless product migrations.
• Train customers on new Turnitin products.
• Organize and track project progress effectively.
• Collaborate with teams to improve processes and resources.
• Engage with customers throughout their journey.

Requirements

• Experience in education technology or related field as an onboarding consultant or CSM.
• Experience with spreadsheets, data analysis, and visualization.
• Excellent written and verbal communication skills.
• Experience in change management.
• Ability to collaborate with internal teams.
• Problem-solving skills and a positive attitude.
• Ability to learn new software quickly.
• Experience with Salesforce or similar CRM platforms.
• Ability to work independently and under pressure.
• Proficiency in remote work technologies.

Benefits

• Remote first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days.
• Paid volunteer time.
• Charitable contribution match.
• Access to mental health platform.
• Parental leave.
• Retirement plan with match.