Platinum Support Specialist - Remote

Overview

The Platinum Support Specialist will provide world-class customer service to Premium and Non-Premium Support member institutions, ensuring customer satisfaction and product usage growth.

In Short

• Handle technical and non-technical customer queries via multiple channels.
• Support users of ExamSoft and ProctorExam products.
• Become a Subject Matter Expert on all related products and services.
• Coordinate with various departments on product issues and user onboarding.
• Develop and maintain positive customer relationships.

Requirements

• Bachelor's Degree or equivalent experience.
• Fluent in English with excellent communication skills.
• Ability to work independently and manage multiple projects.
• Detail-oriented and organized.
• Excellent computer skills and quick learning ability.
• Passion for customer experience.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Competitive paid time off.
• Self-care days.
• Paid volunteer time.