Player Support Specialist - Remote

Overview

We seek an enthusiastic, motivated, and dedicated individual to join our team as a Player Support Specialist for ARB Interactive. In this role, you’ll be a key member of our support team, working closely with our Players to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience.

In Short

• Deliver enthusiastic and personalized support to ARB Interactive Players.
• Develop deep expertise in ARB Interactive technology, policies, and best practices.
• Communicate effectively with Players through chat, email, and phone.
• Troubleshoot and resolve issues efficiently.
• Multi-task across multiple tools or resources while being engaged with Players.
• Uphold a positive and collaborative company culture.
• Take on additional responsibilities as needed.

Requirements

• Passionate about providing incredible Player support.
• Excellent written and verbal communication skills.
• Able to multi-task across multiple tools or resources.
• Effectively adapt communication style to match customer needs.
• Proactively identify ways to avoid the recurrence of Player issues.
• Reliable high-speed Internet service.
• Quiet, distraction-free home office workspace.
• Flexible and adaptable in an evolving environment.

Benefits

• Opportunity to work in a growing and dynamic company.
• Flexible work hours.
• Remote work opportunity.
• Collaborative company culture.
• Focus on diversity and inclusion.