Player Support Specialist - Remote

Overview

We need your help to make gamers' lives better and easier! We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

In Short

• Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution,
• Identifying and assessing customer needs, to achieve satisfaction,
• Building friendly relationships and trust with customer accounts through open and interactive communication.
• Previous experience in a customer-facing position.
• Deep passion for video games.
• Fluency in English (C1/C2).
• International and multicultural environment.
• Friendly and open-minded teams.
• Fully remote job.
• Informal and casual environment.
• Full-time role and Casual contract.

Requirements

• Previous experience in a customer-facing position.
• Deep passion for video games.
• Fluency in English (C1/C2).

Benefits

• International and multicultural environment.
• Friendly and open-minded teams.
• Fully remote job.
• Informal and casual environment.
• Full-time role and Casual contract.