VIP Account Manager - Remote

Overview

As a VIP Account Manager, you’ll provide exceptional support to VIP players, responding to their needs across all communication channels. Your role will involve resolving inquiries, supporting promotions, and ensuring a rewarding experience that builds long-term loyalty.

In Short

• Manage a dedicated portfolio of VIP players, building strong relationships.
• Provide support via phone, email, and text, resolving any player concerns.
• Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.
• Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.
• Collaborate with internal teams to align VIP strategies with the company’s broader goals.

Requirements

• Bachelor’s Degree in a relevant field.
• Experience in the online Social Casino or iGaming industry is highly preferred.
• Minimum of 2 years in VIP Account Management, Business Development, or a similar role.
• Proven ability to conduct outreach campaigns that drive engagement and growth.
• Expert in player engagement, retention, and loyalty-building strategies.
• Strong knowledge of social casino trends and player behavior.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

Benefits

• Diversity and inclusion commitment.
• Opportunity to work in a fast-growing company.
• Collaborative team environment.
• Flexible work schedule.