VIP Account Manager - Remote

Overview

We are looking for a motivated and personable VIP Account Manager to support our client in the online gaming industry. The ideal candidate will have a background in VIP services, hospitality, or high-value client management. Experience in online casinos or sports betting is a plus, but not required. The key to success in this role is the ability to build strong relationships with VIP players and ensure they receive the best possible experience.

In Short

• Act as the main point of contact for VIP and high-value players.
• Build and maintain strong, long-term relationships to drive loyalty.
• Provide proactive and personalized support to enhance the player experience.
• Monitor player activity to identify engagement and retention opportunities.
• Work with internal teams to resolve issues quickly and effectively.
• Handle VIP concerns with professionalism, discretion, and care.

Requirements

• Experience in VIP account management, hospitality, or similar roles managing high-value clients.
• Excellent communication and interpersonal skills.
• Strong customer-first mindset with a professional and discreet approach.
• Background in online gaming or sports betting is a plus, but not required.
• Familiarity with CRM systems or customer support tools is an advantage.

Benefits

• Competitive compensation and benefits package.
• HMO Day 1 + FREE dependent coverage.
• De minimis and allowances.
• Attendance bonus.
• Paid time offs.
• Company-provided work setup (laptop, monitor, accessories).
• Training, career growth, and global exposure.
• A collaborative and supportive team culture.