Remote Otter LogoRemoteOtter

VIP Account Manager - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a VIP Account Manager at RISK, you will play a crucial role in managing relationships with our VIP clients, enhancing their experience and ensuring their needs are met through various communication channels.

In Short

  • Communicate closely with VIP-clients through various channels.
  • Analyze customer complaints and suggestions.
  • Create activation plans for individual customers.
  • Perform daily analysis of client activity.
  • Manage significant deposits/withdrawals of VIP clients.
  • Work on increasing deposits/turnovers of VIP clients.
  • Deal with unsuccessful deposits/withdrawals.
  • Work on performance indicators for groups and individuals.

Requirements

  • Ability to work night shifts.
  • 1 year of experience in customer service or sales.
  • Intermediate English proficiency.
  • Proficient in PC skills (Word, Excel, etc.).
  • Experience in client cooperation and active listening.
  • Sociable, independent, detail-oriented, organized, and able to multitask.

Benefits

  • Children Allowance.
  • Mental Health Support.
  • Sport Activities.
  • Language Courses.
  • Automotive Services.
  • Veterinary Services.
  • Home Office Setup Assistance.
  • Dental Services.
  • Books and Stationery.
  • Training Compensation.
  • Massage services.
RISK logo

RISK

RISK inc is an international iGaming company dedicated to exploring and expanding high-potential entertainment markets. With a workforce of over 500 professionals across more than 20 locations in 10 countries, RISK serves a customer base of over 300,000. The company leverages strong internal expertise, analytics, and data research to drive its global operations, specializing in sports betting, online casinos, digital marketing, tech solutions, and data analytics. RISK fosters a culture of innovation and collaboration, encouraging its team members to push the boundaries of entertainment and technology.

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