Customer Success Manager - Secondary Education (Remote)

Overview

The Customer Success Manager will work with Secondary educational institutions to maximize their investment in Turnitin's solutions, focusing on customer retention, growth, and relationship building.

In Short

• Own customer retention and growth through renewals and cross-sells.
• Drive adoption of solutions and ensure measurable value for customers.
• Build trusted relationships with stakeholders at all levels.
• Represent customer feedback to internal teams.
• Collaborate with Account Executives and Marketing for seamless customer experience.
• Monitor customer health and engagement metrics.
• Identify and nurture customer advocates.

Requirements

• 5+ years in Customer Success or Account Management in SaaS or EdTech.
• Proven track record in meeting renewal and upsell targets.
• Strong relationship-building skills within K12 education.
• Understanding of education technology landscape.
• Excellent communication and presentation skills.
• Highly organized and data-driven.
• Proficiency with CRM tools (e.g., Salesforce).
• Collaborative mindset with a passion for education.

Benefits

• Remote-first culture.
• Health care coverage.
• Education reimbursement.
• Generous paid time off.
• Paid volunteer time off.
• Retirement plan with match.
• Monthly wellness reimbursement.