Customer Success Manager - Higher Education (Remote)

Overview

The Customer Success Manager will play a key role in ensuring that educational institutions maximize the value of their investment in Turnitin's solutions.

In Short

• Responsible for customer retention and growth through renewals and upsells.
• Drive customer adoption and outcomes through success plans and business reviews.
• Build and maintain trusted relationships with stakeholders at various levels.
• Act as the voice of the customer within the organization.
• Collaborate with internal teams to enhance customer experience.
• Monitor customer health and engagement metrics.
• Champion customer advocacy and participation in community events.

Requirements

• 5+ years in Customer Success or Account Management roles.
• Track record of meeting renewal and upsell targets.
• Ability to build executive-level relationships in higher education.
• Understanding of the education technology landscape.
• Strong communication and presentation skills.
• Highly organized and data-driven.
• Proficiency with CRM tools like Salesforce.
• Collaborative mindset with a passion for education.

Benefits

• Remote-first work culture.
• Health care coverage.
• Education reimbursement.
• Generous paid time off.
• Self-care days and national holidays.
• Paid volunteer time off.
• Retirement plan with match.