Deployment Strategist - Remote

Overview

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

In Short

• Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of our platform within their compliance, risk, and investigative functions.
• Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
• Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
• Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs.
• Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
• Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
• Proactively identify early signals of churn risk and implement effective mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate.

Requirements

• 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
• Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
• Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
• Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
• Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
• Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
• Strong collaboration skills and ability to influence outcomes in cross-functional settings.
• Willingness and ability to travel within the United States as required.

Benefits

• Generous benefits, including PTO, Holidays, and Parental Leave for full time employees.
• Work alongside top experts and learn every day.
• Embrace a growth mindset with development opportunities tailored to your role.
• Take on high-impact challenges in a fast-paced, collaborative environment.
• Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up.