Head of Student Success LATAM - Remote

Overview

The Head of Student Success will lead and scale operations for the LatAm and Brazil markets, ensuring students are supported and engaged throughout their educational journey, while directly influencing career transformations.

In Short

• Lead and optimize Student Success operations for LatAm and Brazil.
• Manage a high-performing team of Success Managers.
• Drive initiatives to improve student activation, retention, and graduation rates.
• Oversee budgets and resource allocation for the Success department.
• Implement data-driven strategies for continuous improvement.
• Collaborate with marketing and other departments to enhance the student referral program.
• Set KPIs for student engagement and satisfaction.
• Work effectively across diverse cultures and markets.
• Foster a culture of accountability and excellence in student support.
• Shape the educational experience of thousands of students.

Requirements

• 3+ years in leadership roles in Student or Customer Success.
• Proven track record of improving retention and engagement metrics.
• Experience managing large, multicultural teams.
• Strong analytical and strategic thinking skills.
• Excellent communication and interpersonal skills.
• Proficiency in English (B2+ level or higher).
• Ability to adapt strategies to different markets.

Benefits

• Impactful work shaping the educational experience of students.
• Growth opportunities in a dynamic, international environment.
• Competitive salary with a flexible schedule.
• Access to advanced collaboration tools.
• Autonomy to make high-impact decisions.