Head of LATAM Customer Success - Remote

Overview

As a Head of LATAM Customer Success leading a team of 30+ Technical Success Managers individual contributors and managers across Latin America, you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top-tier customer management.

In Short

• Lead a team of Technical Success Managers across Latin America.
• Ensure delivery of top-tier customer management.
• Assist customers throughout their lifecycle from onboarding to ongoing adoption.
• Help customers unlock the most value from products and services.
• Drive customer adoption, maturity, and retention.
• Build and lead teams to measurable results.
• Provide coaching and mentorship for career development.
• Manage team capacity, forecasting, and resource allocation.
• Communicate team impact to key stakeholders.
• Maintain expert knowledge of the Qualtrics XM Platform.

Requirements

• 16+ years of professional experience in strategy, consulting, or operations.
• 7+ years of people leadership and client management experience.
• Proven track record of building scalable business operations.
• Strong prioritization skills and ability to drive multiple projects.
• Experience with client relationship management at senior levels.
• Bachelor’s or advanced degree in a related field.

Benefits

• Work-life integration with frequent office events.
• Wellness reimbursement for various activities.
• Allowances for meals, transportation, and groceries.
• Inclusive work environment fostering creativity.
• Sharing Qualtrics' success as part of compensation.