Lead Student Success Manager - Remote

Overview

FourthRev is looking for an experienced and strategic Lead Student Success Manager to drive innovation and deliver excellence across the learner journey for our expanding Career Accelerator portfolio. This role is ideal for someone who thrives in fast-moving environments, can scale systems and services effectively, and brings a careers-first mindset to student success.

In Short

• Deliver strategic leadership in designing and scaling the learner experience.
• Oversee student satisfaction and retention metrics.
• Enable a culture of continuous improvement and impact.
• Launch scalable models for new programmes and learner personas.
• Manage, coach, and develop the Student Success team.
• Act as the point of escalation for complex learner cases.
• Define and track OKRs/KPIs across satisfaction, retention, progression, and career outcomes.
• Oversee success strategy implementation for new programme launches.
• Collaborate with Product teams to align support with programme design.
• Establish feedback loops to improve services and iterate models.

Requirements

• Experience in student success or related fields.
• Strong leadership and team management skills.
• Ability to analyze data and derive actionable insights.
• Excellent communication and interpersonal skills.
• Proven track record of driving learner outcomes.
• Familiarity with performance metrics and reporting.
• Experience in program management and operational excellence.
• Passion for education and learner success.
• Ability to work in a fast-paced environment.
• Strategic thinking and problem-solving skills.

Benefits

• Opportunity to shape the future of education.
• Work with a dynamic and innovative team.
• Flexible working arrangements.
• Professional development opportunities.
• Competitive salary and benefits package.
• Supportive work culture focused on growth.
• Access to resources for personal and professional growth.
• Engagement in meaningful work that impacts learners' lives.
• Collaboration with cross-functional teams.
• Opportunity to lead and innovate in education.