Customer Support Agent (Night Shift) - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

In Short

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.
• 2+ years of experience in Customer Support.
• Advanced level of English (C1) and Spanish (C1).
• Customer oriented and able to multitask.
• General understanding of the IT industry and basic knowledge of programming languages.
• Work experience in a help desk or call center is a plus.
• Night shifts from 11:00 PM – 8:00 AM (CDMX time).
• 100% remote collaboration.

Requirements

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) and Spanish (C1).
• Customer oriented, enjoy helping people, and able to multitask.
• General understanding of the IT industry and basic knowledge of programming languages such as HTML, CSS, JavaScript, Python.

Benefits

• Schedule 5/2 with varying days off.
• Payment of 600 USD gross fixed per month and up to 200 USD gross KPI.
• Professional development in an international team.
• A comfortable digital office using modern tools.
• Diverse and tight-knit team across the US, Europe, LatAm, and more.