Customer Success Specialist - Remote

Posted 24 weeks ago

Customer Service

Contract

Vietnam

Microsoft Office Suite

Excel

Database Management Systems

Overview

At Tridge, our Customer Success Team plays a pivotal role in delivering exceptional support to our global customer base. As a Customer Success Specialist, you will join a mission-driven team committed to empowering our customers and enhancing their experience in a connected marketplace.

In Short

Deliver timely, accurate responses to customer inquiries.
Maintain user records and assist in data analysis.
Conduct quality checks and safeguard user confidentiality.
Collaborate with internal teams to improve processes.
Work in a three-shift rotation.

Requirements

Minimum of 3 years in customer service.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to collaborate in a team setting.
Willingness to work 9-hour shifts in a rotation.

Benefits

Be part of a team that values empathy and teamwork.
Opportunities for career growth and personal development.
Contribute to a platform transforming the food and agriculture industry.

Tridge

Tridge is a dynamic and mission-driven company focused on transforming the food and agriculture industry through a connected marketplace. With a commitment to delivering exceptional customer support, Tridge's Customer Success Team plays a crucial role in enhancing the experience of its global customer base. The company values empathy, excellence, and teamwork, providing a collaborative environment that fosters career growth and personal development. Tridge operates on a 24/7 service model, ensuring high-quality support across various time zones, and is dedicated to continuous improvement and innovation in its processes.

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