Service Desk Specialist I - Remote

Overview

The Service Desk Specialist I is responsible for solving IT problems, providing support for desktop applications, and ensuring minimal downtime for users by documenting issues and solutions, and escalating when necessary.

In Short

• Provide IT support primarily over the phone and through email.
• Troubleshoot and resolve issues with desktop applications and network connectivity.
• Support clinical applications including OneView and EPIC.
• Document troubleshooting steps and solutions in a knowledgebase.
• Communicate with customers to provide status updates.
• Work on-call during non-business hours as required.
• Collaborate with project teams to gather knowledge.
• Escalate issues to higher-level support when necessary.
• Maintain customer service excellence and issue ownership.
• Complete additional tasks as assigned by leadership.

Requirements

• Associate’s degree in Computer Science or related field; Bachelor’s preferred.
• Six months of related experience or equivalent technical certifications.
• Advanced troubleshooting skills for computers, printers, and networks.
• Ability to diagnose issues with Microsoft products.
• Commitment to DaVita’s values of service excellence and integrity.
• Superior customer service skills and phone etiquette.
• Ability to work independently and in a team environment.
• Excellent documentation skills.
• Availability for evening, weekend, and holiday shifts.
• Ability to handle confidential information discreetly.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) match and paid time off.
• Access to family resources and EAP counseling.
• Professional development programs and online training.
• Performance-based rewards and recognition.
• Support for maternity/paternity leave.
• Commitment to community and patient care.
• Opportunities for career growth within DaVita.
• A culture that values community and belonging.
• Equal opportunity workplace.