Senior Service Desk Specialist - Remote

Overview

Joining Remote as a Senior Service Desk Specialist within the Revenue Operations team means playing a key role in supporting our Sales organization as they drive the company’s growth. This is an exciting opportunity to provide critical service desk support, ensuring our sales teams have the tools, systems, and assistance they need to succeed in a fast-paced, dynamic environment.

In Short

• Provide service desk support to sales teams.
• Troubleshoot and resolve technical issues.
• Document resolutions for knowledge base development.
• Contribute to AI-driven automation.
• Streamline ticketing systems for efficiency.
• Communicate effectively with stakeholders.
• Adhere to service level agreements (SLAs).
• Analyze ticket trends for continuous improvement.
• Work remotely with a flexible schedule.
• Support a customer-focused environment.

Requirements

• Strong troubleshooting skills.
• Experience in ticket triage and prioritization.
• Salesforce admin certification or equivalent experience.
• Knowledge of revenue technologies like ZoomInfo and Outreach.
• Technical background in Python scripting and SQL.
• Analytical skills for data manipulation.
• Experience with BI tools.
• Fluent in English.
• Customer-focused and detail-oriented.
• Experience consolidating ticketing systems.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.