Service Desk Consultant - Remote

Overview

The Service Desk Consultant will provide operational and business support for computer systems to various internal and external customers, ensuring positive customer interactions and effective problem resolution.

In Short

• Provide operational support for computer systems.
• Handle customer inquiries via phone, email, and fax.
• Analyze inquiries and determine necessary system changes.
• Log customer inquiries and escalate as needed.
• Develop knowledge databases for service desk staff.
• Participate in special projects as assigned.
• Maintain service level agreements.
• Communicate effectively with team and customers.
• Identify opportunities for cost reduction and service improvement.
• Contribute to team goals and workflows.

Requirements

• High school diploma or equivalent required.
• Customer service and/or help desk experience preferred.
• Strong analytical and problem-solving skills.
• Technical knowledge of application systems.
• Ability to adjust priorities based on changing situations.
• Effective communication skills.
• Team-oriented mindset.
• Insurance knowledge preferred.
• Self-motivated and results-driven.
• Operational awareness to improve workflows.

Benefits

• Health insurance from the first day of employment.
• 401(k) matching contributions.
• Pension plan funded by the company.
• Minimum of 20 days paid time off annually.
• Wellness program and mental health support.
• Volunteer encouragement and matching gift program.
• Diversity and inclusion initiatives.
• Access to professional counseling services.
• Comprehensive benefits programs.
• Employee involvement in community causes.