Service Consultant - Remote

Overview

The Service Consultant is a functional and technical subject matter expert on the Firstup platform, supporting customer implementations, technical configuration, and customization.

In Short

• Develop and maintain expertise with the Firstup platform and features.
• Lead customers through the onboarding process and product setup.
• Provide troubleshooting and support to customers during setup and usage.
• Create and maintain documentation and training materials.
• Assist customers with product configuration and integration.
• Guide customers through email authentication setup.
• Collect feedback to drive product improvements.
• Collaborate with internal teams to advocate for customer needs.
• Manage multiple projects while maintaining attention to detail.
• Ability to travel up to 25%.

Requirements

• Bachelor's Degree in a tech-related field or equivalent experience.
• Four or more years in client-facing roles within a SaaS organization.
• Experience with Enterprise SaaS applications.
• Passion for technology and understanding of technical integrations.
• Familiarity with API and integration concepts.
• Knowledge of data privacy laws like GDPR and CCPA.
• Strong verbal and written communication skills.
• Problem-solver mentality with proactive approach.
• Great team player with collaboration skills.
• Highly self-motivated and customer-focused.

Benefits

• Opportunity to work with a leading SaaS platform.
• Professional development and growth opportunities.
• Collaborative and supportive team environment.
• Flexible working conditions.
• Engagement in innovative projects.