Customer Success Manager - Remote

Overview

The Customer Success Manager position at Firstup is crucial for maintaining long-term relationships with global Enterprise customers, impacting their success and engagement with the platform.

In Short

• Guide customers through their journey, ensuring they meet business outcomes.
• Monitor customer progress and health, executing responses to mitigate risks.
• Collaborate with internal teams to ensure a seamless customer experience.
• Provide ongoing education and enablement to customers.
• Focus on customer satisfaction to drive renewals and retention.

Requirements

• Bachelor’s Degree in Business Administration, Communications, or related field.
• Three or more years in customer-facing roles in Customer Success or Professional Services.
• Operational knowledge of internal communication and HR technology.
• Experience in onboarding, renewals, and expansion processes.
• Strong communication skills and ability to manage complex issues.
• Project management skills with proven execution ability.

Benefits

• Opportunity to work with Fortune 100 companies.
• Be part of a movement to improve the employee experience.
• Collaborative and entrepreneurial work environment.
• Professional growth and development opportunities.