Customer Success Engineer - Remote

Overview

As a Customer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform.

In Short

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as pre-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a “can-do” attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

Benefits

• Diversity is our strength; we welcome applicants regardless of background.
• We’re committed to fostering an environment where every team member feels empowered.