Senior Manager Digital Support - EMEA - Remote

Overview

The Senior Manager Digital Support - EMEA will lead the Technical Support Department, ensuring its operations align with business goals and customer requirements while overseeing a decentralized technical team across various markets.

In Short

• Lead the Technical Support Department, overseeing the design and implementation of technical solutions.
• Develop and implement strategic plans for technical support and solution design.
• Manage and mentor a team of technical experts.
• Ensure alignment of technical support with business objectives.
• Oversee planning, execution, and monitoring of technical projects.
• Collaborate with other departments for seamless integration of solutions.
• Monitor and report on performance metrics of the department.
• Drive continuous improvement in technical support processes.
• Develop customer solutions in collaboration with market teams.
• Focus on IT and application development across EMEA.

Requirements

• In-depth technical expertise.
• Project management experience.
• Experience in IT and application development.
• Understanding of user experience (UX) design principles.
• Proven leadership and management skills.
• Strong strategic thinking and communication skills.
• Knowledge of quality assurance processes.
• Analytical skills.
• Commitment to innovation and continuous improvement.
• Environmental consciousness.

Benefits

• Opportunity to innovate and lead a dynamic team.
• Engagement in a sustainable and environmentally-focused company.
• Professional development opportunities.
• Collaborative work environment.
• Competitive compensation package.