Field Service Engineer - Remote

Overview

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA’s cutting-edge food sorting equipment.

In Short

• Perform field service work at customer sites including installation, commissioning, testing, integration, optimization, maintenance, and repair.
• Troubleshoot machine problems and ensure full functionality.
• Conduct preventative maintenance and enhance ongoing performance of machines.
• React promptly to customer machine issues and communicate next steps.
• Collaborate with internal stakeholders for continuous improvement activities.
• Assist in training and development of new Field Service Engineers.
• Manage tools and technical documentation.
• Promote a “Safety First” culture.
• Complete administrative tasks accurately and timely.
• Travel for at least 70% of the time, both domestically and internationally.

Requirements

• Relevant knowledge of electronics/electrical assembly and wiring.
• Proven ability to read and interpret technical procedures.
• Excellent communication skills in English.
• Competent with Microsoft Office.
• A positive attitude with a strong customer service mindset.
• Technical Certification or Associate's degree in relevant fields preferred.
• Two plus years’ experience in field service and customer support.
• Ability to lift up to 80 lbs. and work in various environments.
• Must be willing to travel frequently.
• Ability to drive without restrictions.

Benefits

• Strong benefits offering with 100% medical, dental, and vision coverage for employees.
• Healthy PTO policy with 31 days annually.
• Inclusive company culture valuing diversity and well-being.
• Global career opportunities with a strong record for promoting internally.
• Professional training and development opportunities.