Customer Success Manager (AI SaaS) - Remote

Overview

The Customer Success Manager (AI SaaS) will own relationships, drive adoption, and grow revenue across a portfolio of dealership accounts in a fast-paced, AI-driven environment.

In Short

• Own the post-onboarding success of a portfolio of dealerships.
• Build deep relationships with champions and decision-makers.
• Drive usage, renewals, and expansion across accounts.
• Conduct regular check-ins and business reviews.
• Ensure dealers realize time-to-value quickly.
• Identify product gaps and work cross-functionally to solve them.
• Track adoption and health signals; proactively intervene to prevent churn.
• Partner with Onboarding and Support Specialists for smooth transitions.
• Contribute to internal playbooks for renewals and health management.
• Help define what great Customer Success looks like in an AI-native environment.

Requirements

• 2–5 years in Customer Success, Account Management, or similar role at a SaaS company.
• Experience managing a portfolio of B2B customers focused on retention and growth.
• Experience working with AI/LLM products or voice platforms.
• Ability to thrive in ambiguity and take initiative.
• Comfort with technical products, workflows, and tools.
• Strong communication skills with customers and internal teams.
• Hunger to be part of a fast-moving and meaningful project.

Benefits

• Base Salary: $100,000 – $120,000.
• Health, dental, and vision insurance.
• Educational stipends.
• Wellness stipends.