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Customer Success Manager (AI & MarTech, SaaS) - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$100,000 - $120,000/year

Overview

The Customer Success Manager will manage the full post-sales customer lifecycle, ensuring clients achieve their business goals through an AI-powered marketing platform.

In Short

  • Own the complete post-sales customer journey, onboarding new eCommerce customers monthly.
  • Maintain a portfolio of clients representing significant ARR.
  • Lead strategic sessions with VP/C-level stakeholders.
  • Set up and optimize marketing workflows and campaigns.
  • Implement integrations using tools like Zapier.
  • Monitor key performance indicators for client success.
  • Collaborate with product and process teams for continuous improvement.

Requirements

  • 3+ years in customer success roles at SaaS or MarTech companies.
  • Basic knowledge of HTML/CSS and automation tools.
  • Ability to analyze performance data and metrics.
  • Strong communication skills and feedback-oriented approach.
  • Bonus: Experience with platforms like Klaviyo or Iterable.

Benefits

  • OTE: $100,000–$120,000 (70/30 split).
  • Full-time, remote-first role with flexible hours.
  • 401(k) with 3% match.
  • Comprehensive medical benefits.
  • Unlimited PTO for work-life balance.
  • Supportive environment with coaching and guidance.
  • Opportunity to impact a growing AI & MarTech market.
Lavendo logo

Lavendo

Lavendo is a pioneering Series A fintech startup based in San Francisco, CA, that is transforming the healthcare payments landscape with innovative solutions for patient billing and collections. Backed by $34M in funding and Y Combinator, Lavendo's platform integrates seamlessly with various Electronic Health Record (EHR) and Practice Management (PM) systems, enabling healthcare providers to streamline their billing processes and enhance patient financial experiences. The company aims to create a transparent and predictable medical billing environment, significantly improving collection rates while allowing providers to maintain their existing practices. With a focus on mid-market healthcare organizations, Lavendo is rapidly growing, having tripled its growth year-over-year, and is committed to delivering exceptional value to its clients.

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