Customer Success Manager (SaaS) - Remote

Overview

The Customer Success Manager at Sprinto plays a crucial role in ensuring that customers derive maximum value from the platform, driving product adoption and fostering strong relationships.

In Short

• Be the voice and face of Sprinto for customers.
• Drive product adoption and maximize customer value.
• Manage individual and pod-level OKRs.
• Champion customer advocacy through various channels.
• Handle renewals and identify upsell/cross-sell opportunities.
• Act as a trusted advisor to customers.
• Support onboarding of new team members.

Requirements

• 3-5 years of experience in a B2B SaaS product company.
• Excellent written and verbal communication skills.
• Good understanding of cloud technology.
• Enjoy building relationships with customers.
• Systematic and methodical approach to work.
• Strong prioritization skills and ability to work across timezones.

Benefits

• Remote first policy.
• 5 days working with flexible hours.
• Group medical insurance for family.
• Group accident cover.
• Company-sponsored device.
• Education reimbursement policy.