Manager of Competitive Intelligence - Remote

Overview

Toast is a rapidly growing company that’s revolutionizing the way the food and beverage industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants and retailers streamline operations, increase revenue, and deliver amazing guest experiences through our point of sale platform. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Join us as we empower the food and beverage industry to delight guests, do what they love, and thrive.

In Short

• Build strategic recommendations and inform long-term strategic planning by developing perspectives on competitive landscape trends and developments.
• Develop a deep understanding of our competitors by analyzing public statements and financials, conducting interviews, and gathering on-the-ground information.
• Conduct research and analysis on competitor products and strategies to influence strategic decisions across product, product marketing, sales, and other areas.
• Leverage various quantitative data sources (Salesforce, Sigma, Snowflake, etc.) to extract, transform, and build analyses and data visualizations that answer critical questions and illuminate our competitive performance.
• Deliver the latest competitive developments, insights, and recommendations to the senior leadership team and other key stakeholders.
• Leverage competitive intelligence insights to build assets for sales reps (e.g., battlecards) and lead sales trainings.
• Leverage Market Insights and Win/Loss data to develop a holistic understanding of the competitive and market landscape.
• Work cross-functionally with teams across Toast to socialize competitive intelligence through storytelling and collaborate with marketing, product, and insights teams across the organization.

Requirements

• Experience in a diverse environment that can span management and strategy consulting, finance, equity research, product marketing, product management, or operational roles.
• Ability to own and execute complex projects with limited oversight.
• Ability to shift between big picture brainstorming and thoughtful data analysis.
• Experience with quantitative and qualitative research and the ability to synthesize them together to inform strategic decision making.
• Highly collaborative mindset; experience working cross-functionally and managing stakeholders to drive projects forward and deliver results.
• Strong writer, presenter, and verbal communicator; ability to build strong, compelling storylines and recommendations.
• Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines.
• Highly analytical and comfortable building reporting in analytics and data visualization tools.
• Intellectual curiosity, enthusiasm, and a willingness to explore, grow, and learn.

Benefits

• Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
• Employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
• We embrace and are excited by diversity, believing that only through authenticity and inclusivity can we achieve our goals.