Product Marketing Manager, Competitive Intelligence - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Join a growing marketing team as a Product Marketing Manager.
• Focus on competitive intelligence to position Ada as a leading AI customer service platform.
• Drive development of competitive insights and strategic recommendations.
• Blend market research, technical acumen, and strategic thinking.
• Influence cross-functional stakeholders with strong communication skills.
• Manage multiple priorities in a fast-paced environment.
• 5+ years of experience in product marketing or competitive intelligence.
• Knowledge of AI and customer service technologies.
• Deliver actionable insights to inform go-to-market strategies.
• Support revenue teams with competitive training and resources.

Requirements

• 5+ years of experience in product marketing, competitive intelligence, or solutions consulting in a B2B SaaS environment.
• Strong analytical and research skills with the ability to synthesize complex information into clear, concise insights.
• Proven track record of developing competitive intelligence programs and resources that influence GTM strategies.
• Strong technical acumen with the ability to read technical documentation, demo competing products, and extract technical differentiators to identify opportunities for Ada.
• Excellent communication and presentation skills, with the ability to influence and align cross-functional stakeholders.
• Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities.
• Knowledge of AI and customer service technologies.

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.
• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.