Market & Competitive Intelligence Manager - Remote

Overview

We are looking for an experienced and strategic Market & Competitive Intelligence Manager to join LivePerson’s growing Insights and Influencer Team. Reporting to our Sr Manager, Communications & Analyst Relations, you will help shape marketing strategies that drive customer acquisition and the adoption and success of our award-winning Generative AI solutions and AI agents.

In Short

• Contribute to a dynamic marketing team that directly influences senior leadership through data-driven market and competitive insights and strategic recommendations.
• Conduct in-depth market research and competitive analysis to identify industry trends, emerging technologies, opportunities, and challenges.
• Design, develop, and own LivePerson’s competitive strategies.
• Track, analyze, and share timely responses to market announcements.
• Spearhead the win/loss analysis program.
• Develop an expert understanding of our platform.
• Collaborate on analyst relations.
• Conduct market research to identify target customer segments.
• Create compelling product narratives and messaging.
• Help the sales team with training and sales tools.

Requirements

• Bachelor's degree in business, marketing, or the liberal arts.
• 5-7+ years of professional experience in product marketing, customer success, competitive intelligence, analytics, and/or product management.
• 4+ years of experience in product marketing and competitive intelligence, ideally in the B2B SaaS industry.
• 4+ years of project management experience.
• Proven ability to analyze new products and market trends.
• Exceptional presentation, oral and written communication skills.
• Experience designing sales and marketing collateral.
• Demonstrated ability to work cross-organizationally.
• Aptitude for translating technical features to business value.
• Experience with bringing new products to market.

Benefits

• Health: medical, dental, and vision insurance.
• Time away: Public holidays and discretionary PTO.
• Financial: 401K, ESPP, life insurance.
• Family: parental leave and maternity support.
• Development: tuition reimbursement.
• Additional: 24/7 access to professional counselors.