Senior Customer Success Manager I - Remote

Overview

As a Senior Customer Success Manager at Toast, you will act as the main point of contact for customers, driving initiatives that enhance product adoption and customer satisfaction.

In Short

• Serve as the main point of contact and trusted advisor for customers.
• Drive customer satisfaction and retention through relationship building.
• Utilize Salesforce to maintain daily database entries.
• Engage in consultative selling to retain SaaS revenue.
• Facilitate customer demos and ensure effective product usage.
• Collaborate with internal teams to resolve customer escalations.
• Analyze product usage to drive activation and adoption.
• Support a regionally based book of business.
• Work independently in a fast-paced environment.
• Contribute to customer feedback and reference facilitation.

Requirements

• 6+ years of account management experience.
• Experience with Mid-Market or Enterprise customers.
• Strong leadership and teamwork skills.
• Excellent communication and presentation skills.
• Ability to manage competing priorities effectively.
• General technical proficiency with software.
• Proven track record in achieving goals.
• Strong organizational and influencing skills.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs.
• Opportunities for professional growth.
• Inclusive work environment.
• Health and wellness programs.