Director of Continuous Improvement - Remote

Overview

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

In Short

• Build and scale Toast's Continuous Improvement program.
• Design the end-to-end Continuous Improvement operating model.
• Drive cross-functional accountability for systemic fixes.
• Establish governance and accountability frameworks.
• Embed Continuous Improvement as an operational discipline.
• Lead and develop a high-performing team.

Requirements

• 10+ years in operations, quality, or continuous improvement.
• Expertise in root cause analysis and structured problem-solving methodologies.
• Proven track record of driving systemic problem resolution.
• Strong analytical and diagnostic skills.
• Excellent communication and storytelling ability.
• Skilled at building governance structures.
• Growth-oriented leader who fosters a culture of accountability.

Benefits

• Competitive compensation and benefits programs.
• Flexible benefits to meet changing needs.