Continuous Improvement Lead - Remote

Overview

The Continuous Improvement Lead will be responsible for driving initiatives across various operational areas, ensuring data-driven results and enhancing customer outcomes.

In Short

• Lead continuous improvement initiatives across Customer Services, Underwriting, Assurance, and Claims.
• Support deployment of small and larger changes through process mapping and user testing.
• Identify opportunities for improvement across operational KPIs.
• Utilize MI for performance insight and data-led improvements.
• Measure success of deliverables using a data-led approach.
• Prepare reports and manage monthly data.
• Collaborate with internal and external stakeholders.
• Work in a fast-paced, hybrid work environment.
• Participate in regular travel to Head Office or Claims Operations Centre.
• Contribute to a culture recognized as a Great Place to Work.

Requirements

• Experience in continuous improvement methodologies.
• Strong analytical and data interpretation skills.
• Ability to work collaboratively with various teams.
• Excellent communication skills.
• Familiarity with operational KPIs and performance metrics.
• Experience in process mapping and user testing.
• Proficient in preparing reports and data management.
• Adaptability to a fast-paced environment.
• Willingness to travel monthly for team meetings.
• Proven track record of delivering improvement initiatives.

Benefits

• Flexible hybrid working arrangements.
• Recognition as a Great Place to Work.
• Opportunities for professional development.
• Supportive team environment.
• Competitive salary and benefits package.
• Engagement in meaningful work with impact.
• Access to advanced technology and tools.
• Involvement in a diverse team.
• Commitment to work-life balance.
• Regular team-building activities.