Technical Claims Strategy Manager - Remote

Overview

This role will be responsible for the design and delivery of a Technical Claims handling strategy and programme of activity that meets and exceeds the needs of the wider business and claims strategies whilst also delivering optimum expense ratio, indemnity spend and customer outcomes.

In Short

• Design and Delivery of Technical Outcomes / Indemnity Spend Outcomes strategy.
• Technical Claims Best Practice Development and Delivery Across Claims.
• Support and co-sponsor a market insights team.
• Oversee the design and execution of optimum fraud handling strategy.
• Claims Reserve Protocols Design and Execution.
• Lead / Chair a Claims Ratio’s Outcomes forum.
• Ownership and sign off of the Technical Competency Framework.
• Represent Home Protect Technical Claims interests at forums.
• Technical Claims Internal Audit Design.
• Management of overall file handling autonomy solutions.

Requirements

• Experience in Technical Claims Management.
• Strong understanding of claims strategy and best practices.
• Ability to manage stakeholder relationships effectively.
• Experience in fraud handling and audit strategies.
• Proven track record in claims ratio improvement.
• Excellent communication and leadership skills.
• Analytical skills for market insights.
• Ability to work in a fast-paced environment.
• Experience in managing complex cases.
• Strong organizational skills.

Benefits

• Flexible working arrangements.
• Opportunity to work in a diverse team.
• Recognition as a Great Place to Work.
• Supportive work culture.
• Opportunities for professional development.
• Engagement in innovative projects.
• Access to smart technology.
• Competitive salary and benefits.
• Work-life balance emphasis.
• Empowerment to make decisions.