Business Operations Representative I - Remote

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Business Operations team at Toast is the critical link between our Sales and Onboarding organizations. We ensure that when a restaurant joins Toast, they do so with 100% data integrity. You will verify complex data points, review contracts for accuracy, and manage the technical handoff that allows our Onboarding team to bring the customer live.

In Short

• Perform meticulous audits of new deals, verifying critical business information, ownership structures, and banking details to ensure 100% accuracy.
• Review signed agreements and follow up on missing documentation or required forms to maintain strict deal compliance.
• Utilize Salesforce and internal platforms to transition deals from the Sales cycle into the Onboarding pipeline, ensuring a clean and seamless customer journey.
• Own the high-volume "sprint" at the end of each sales cycle to manage an influx of deals and ensure all customer contracts are processed by the month-end deadline.

Requirements

• Based in the Pacific Time Zone or ability to work PST hours
• Bachelor’s Degree and/or 1+ years of relevant experience
• Extreme attention to detail and meticulous organization
• Strong technical aptitude
• Excellent written and verbal communication skills
• Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
• Excellent time management and a strong sense of urgency
• Relentless problem-solver

Benefits

• Competitive compensation and benefits programs
• Flexibility to meet changing needs
• Opportunities for professional growth and development
• A culture of inclusivity and respect
• Access to learning new AI tools