Collections Specialist - Remote

Overview

The Collections Specialist will work remotely, providing payment services to loan holders, utilizing soft-collection skills to assist customers with their repayment arrangements.

In Short

• Work from home providing collections support.
• Handle inbound/outbound calls for delinquent accounts.
• Utilize skip tracing methods to locate customers.
• Prepare and send correspondence via email and text.
• Use critical thinking to solve customer issues.
• Meet collection quality and quantity goals.
• Team player promoting positive involvement.
• Flexible work schedule with remote training.
• Medical, Dental, and Vision Insurance provided.
• Potential for bonuses and paid time off.

Requirements

• Available between 8am-8pm CST.
• Excellent phone etiquette and typing skills.
• Patience and calmness in difficult situations.
• Detail-oriented with quick learning ability.
• Ability to prioritize and make decisions.

Benefits

• $1000 sign-on bonus after 90 days.
• 10% extra for night and weekend shifts.
• Tuition reimbursement available.
• 401(k) with company match after 60 days.
• Paid holidays and additional PTO.