Collections Specialist - Remote

Overview

The Collections Specialist is responsible for managing collection activities for delinquent and charged-off member accounts and loans, ensuring compliance with legal standards and maintaining the Credit Union's professional image.

In Short

• Perform collection activities for delinquent accounts.
• Assist in legal proceedings related to collections.
• Maintain professional relationships with members.
• Prepare reports for management.
• Negotiate resolutions for negative accounts.
• Document all actions taken on accounts.
• Ensure compliance with Credit Union policies.
• Cross-sell Credit Union services.
• Maintain confidentiality of member information.
• Stay updated on resolution policies and legal requirements.

Requirements

• High school graduate or equivalent.
• Business training preferred.
• General knowledge of resolution procedures.
• Understanding of Credit Union loan products.
• Excellent communication and public relations skills.
• Ability to work independently and handle stress.
• Proficient in operating business equipment.

Benefits

• Opportunity for professional development.
• Supportive work environment.
• Flexible work arrangements.