Leave Support Team Manager - Remote

Overview

Tilt is looking for a Leave Support Team Manager to join our team and help us scale our business by ensuring we turn every customer into a raving fan.

In Short

• Lead and develop a team of Leave Specialists.
• Ensure high-quality, empathetic leave administration.
• Drive consistency and accountability within the team.
• Manage escalations and support workflow execution.
• Monitor team performance against operational goals.
• Reinforce training programs and support team development.
• Advocate for improvements in customer experience.
• Coordinate coverage plans for team members.
• Foster a supportive and empowered team environment.
• Contribute to a culture of continuous improvement.

Requirements

• Experience leading customer-facing operational teams.
• Strong coaching and people development skills.
• Exceptional communication and conflict resolution abilities.
• Ability to navigate ambiguity and adapt quickly.
• Strong organizational and prioritization skills.
• Experience in leave management or HR technology preferred.
• Empathy and a customer-first mindset.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401k with company match.
• $50 monthly allowance for personal needs.
• Flexible time off policy.
• Stock options for all employees.