Customer Success Manager - Remote

Overview

Tilt is seeking a Customer Success Manager to ensure customer satisfaction and retention, helping to scale the business by turning customers into loyal advocates.

In Short

• Engage with decision-makers to tailor success outcomes.
• Resolve customer escalations and ensure long-term health.
• Communicate progress using qualitative and quantitative data.
• Execute on customer renewal and expansion opportunities.
• Maintain accurate customer records in the CRM.
• Monitor customer health data and respond proactively.
• Advocate for customer needs across departments.
• Identify improvements for customer success practices.
• Work in a fast-paced, dynamic environment.
• Support customers with empathy and understanding.

Requirements

• Experience in customer success or account management.
• Knowledge of leave of absence in a multistate context.
• Strong interpersonal and empathetic skills.
• Ability to ask insightful questions to uncover customer needs.
• Self-directed with excellent attention to detail.
• Comfortable with multiple software systems.
• Experience in a startup or B2B SaaS environment.
• Ability to thrive in ambiguity and change.
• Passion for customer success and value delivery.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401k with company matching.
• $50 monthly for personal development.
• Responsible Time Off policy.
• Remote work flexibility and autonomy.