Customer Success Manager - Remote

Overview

As a Customer Success Manager at Infios, you will play a key role in helping supply chain, warehouse, and transportation customers achieve measurable value from our platform.

In Short

• Engage directly with assigned customers to understand operational challenges.
• Build trust and establish yourself as a subject matter expert.
• Track and review customer KPIs to adapt strategies for satisfaction.
• Serve as the primary point of contact for customer leadership.
• Identify risks in customer environments and implement preventive measures.
• Collaborate with various teams to resolve production risks.
• Deliver remote and on-site presentations and operational reviews.
• Build and maintain formal Success Plans for key customers.
• Stay informed about new technologies and industry trends.
• Support Infios Executives in customer engagements.

Requirements

• BS or BA in a technical, business, supply chain, or logistics-related field.
• At least 4 years in a customer-facing role.
• Experience with enterprise SaaS solutions in supply chain or logistics.
• Strong skills in risk identification and issue resolution.
• Excellent communication and analytical skills.
• Ability to handle ambiguous situations effectively.
• Experience collaborating with cross-functional teams.
• Demonstrated leadership abilities.
• Fluency in English.
• Ability to travel up to 40 percent.

Benefits

• Innovative work environment focused on supply chain improvement.
• Opportunities for professional growth and development.
• Inclusive workplace culture valuing diverse perspectives.
• Supportive team environment with collaboration across departments.
• Flexible work arrangements with a focus on work-life balance.