Customer Success Manager - Remote

Overview

Factal is seeking a full-time remote Customer Success Manager in the US to focus on customer satisfaction, retention and growth, serving as the primary contact for key trial and member organizations.

In Short

• Join a risk intelligence company focused on customer success.
• Remote position with a focus on customer satisfaction and retention.
• Serve as the primary point of contact for key customers.
• Provide training and product briefings to users.
• Build relationships with decision-makers to drive growth.
• Resolve customer issues and collaborate on solutions.
• Communicate customer feedback to internal teams.
• Ideal candidates should have 2+ years of account management experience.
• Must be comfortable working independently in a remote setting.
• Enjoy mastering AI software tools and helping customers use them.

Requirements

• Minimum of two years account management experience.
• Effective communication skills across various mediums.
• Ability to develop solutions to challenging member problems.
• Experience with CRM tools like HubSpot or Salesforce.
• Intellectually curious and aware of current events.
• Passionate about Factal’s mission.
• Comfortable working independently and occasionally traveling.

Benefits

• Full Medical, Vision, and Dental Coverage.
• Basic Life Insurance Policy fully covered by Factal.
• Generous PTO and Parental Leave.
• 401K and Stock Options.
• Positive work culture with lots of dog pics.