Leave Success Manager Lead - Remote

Overview

The Leave Success Manager Lead (LSM Lead) at Tilt will oversee a team of Leave Success Managers to ensure exceptional leave experiences for customers through support, education, and mentorship.

In Short

• Lead a team of Leave Success Managers to enhance customer experiences.
• Manage escalations and support LSMs in navigating regulations.
• Conduct training and development for LSMs.
• Create internal documentation for processes.
• Collaborate cross-functionally with other teams.
• Support recruitment and employee development.
• Ensure quality standards in leave management.
• Advocate for feature enhancements with the product team.
• Foster a collaborative and supportive team environment.
• Contribute to a people-first culture at Tilt.

Requirements

• Experience in a leave support role.
• Proven team management experience.
• Strong organizational skills.
• Ability to handle conflict effectively.
• Excellent communication skills.
• Self-directed and resourceful.
• Ability to multitask and prioritize.
• Passion for helping others.
• Comfortable with ambiguity and change.
• Collaborative mindset.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401k with matching contributions.
• $100 monthly allowance for personal needs.
• Responsible Time Off policy.
• Stock options offered.
• Fully remote work environment.
• Focus on work-life balance.
• Commitment to employee autonomy.
• Equal opportunity employer.
• Support for professional growth.