Customer Onboarding with German - Remote

Overview

As an Onboarding Support Specialist at Tide, you will assist potential members in navigating the onboarding process, ensuring they have a seamless experience while promoting Tide's services.

In Short

• Call potential members who have downloaded the Tide app.
• Guide them through the onboarding process and answer their questions.
• Utilize persuasion skills to convert leads into members.
• Collaborate with the KYC team to verify documentation.
• Upsell Tide products to prospective leads.
• Work in a fast-paced environment with shifting priorities.
• Maintain a member-first mentality.
• Be self-motivated and target-driven.
• Ideally have knowledge of compliance and FinTech.
• Experience with Zendesk or predictive dialers is a plus.

Requirements

• Native-level proficiency in spoken and written German.
• Previous customer service or telesales experience.
• Focused on revenue and upselling.
• Self-starter and target-driven.
• Comfortable with constant change.
• Member-first mentality.
• Self-motivated and conscientious.
• Knowledge of compliance, KYC, AML regulations.
• Experience with Zendesk or similar tools.

Benefits

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave.
• Personal L&D budget of 1000 BGN per year.
• Additional health and dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks and drinks in the office.
• WFH equipment allowance.
• Flexible working from home.
• Sabbatical Leave.