Manager of Quality, Training & Enablement Enrollment Team - Remote

Overview

Thyme Care is seeking an innovative and experienced Quality, Training & Enablement (QTE) Manager to transform and lead our existing training and quality programs for our growing Enrollment Team.

In Short

• Lead the Quality, Training & Enablement function for the Enrollment Team.
• Revamp training content to create engaging learning experiences.
• Hire and manage a team of QTE Associates and Coordinators.
• Oversee onboarding training for new Enrollment Specialists.
• Design ongoing training for updates and new contracts.
• Implement career development paths for team members.
• Direct monthly Quality Assurance review processes.
• Leverage technology for efficiency in training and QA.
• Align training initiatives with organizational goals.
• Foster a culture of inclusion and diverse perspectives.

Requirements

• Strong understanding of adult learning principles.
• Technical proficiency with LMS platforms.
• Management experience in leading teams.
• Operational orientation with process improvement skills.
• Experience with performance analytics and reporting.
• Excellent written and verbal communication skills.
• Quality Assurance leadership experience in healthcare.
• Cross-functional collaboration experience.

Benefits

• Competitive salary range based on qualifications and experience.
• Equity and benefits included in the total compensation package.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Be part of a mission-driven team transforming cancer care.