Technical Support Engineer - Remote

Overview

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

In Short

• The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support.
• Heavy interaction with end-users in diverse computing environments.
• Demonstrate technical proficiency and strong communication skills.
• Work independently and collaboratively with a team of engineers.
• Handle diverse computing environments in a wide cross section of business clients.
• Perform rapid analysis of workstation level incidents.
• Utilize appropriate software utilities for customer incident resolution.
• Monitor the Remote Service Center Service Board for service tickets.
• Communicate troubleshooting steps clearly to clients.
• Resolve incidents related to various IT issues.

Requirements

• Bachelor's Degree, Technical Degree or equivalent work experience.
• 2-4+ years desktop support experience.
• Knowledge of mobile device configurations and troubleshooting.
• Experience with Microsoft Office and Outlook configurations.
• Knowledge and experience with Active Directory.
• Excellent problem-solving and communication skills.
• Willingness to travel if needed to clients in the Greater Boston area.

Benefits

• Unique work environment with opportunities for growth.
• Training and guidance for career development.
• Collaborative team atmosphere.
• Exposure to diverse IT challenges.