Remote Otter LogoRemoteOtter

Platform Services Manager - Patching - Remote

Posted 8 weeks ago

Overview

This position offers you the opportunity to join our rapidly growing organization. We're looking for a customer- and team-oriented leader in supporting the Thrive Patching team.

In Short

  • Lead a group of highly motivated Engineers.
  • High-level understanding of OS and 3rd-party patching.
  • Create and present monthly/weekly reports and KPIs.
  • Work with complex customer requirements to support their unique business needs.
  • Hold reviews with team members and weekly team meetings.
  • Provide weekly feedback on team performance.
  • Provide upgrade support and upgrade path.
  • Work with Management on platform utilization.
  • Develop and update the Disaster Recovery plan for assigned Platforms.
  • Performance reporting through data analysis.

Requirements

  • Bachelor's Degree in Information Technology or related discipline preferred.
  • 5-10 years of Enterprise patching experience.
  • 3-5 years of Kaseya experience and Kaseya Certification.
  • 3-5 years of Management in an MSP environment.
  • Technical subject matter expert on MSP products.
  • Strong written and verbal communication skills.
  • Attention to detail and focus on adherence to SOPs.

Benefits

  • Opportunity to develop valuable skills.
  • Guidance, training, and experience to build a lucrative career.
  • Work in a

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