Platform Services Manager - Patching - Remote

Overview

This position offers you the opportunity to join our rapidly growing organization. We're looking for a customer- and team-oriented leader in supporting the Thrive Patching team.

In Short

• Lead a group of highly motivated Engineers.
• High-level understanding of OS and 3rd-party patching.
• Create and present monthly/weekly reports and KPIs.
• Work with complex customer requirements to support their unique business needs.
• Hold reviews with team members and weekly team meetings.
• Provide weekly feedback on team performance.
• Provide upgrade support and upgrade path.
• Work with Management on platform utilization.
• Develop and update the Disaster Recovery plan for assigned Platforms.
• Performance reporting through data analysis.

Requirements

• Bachelor's Degree in Information Technology or related discipline preferred.
• 5-10 years of Enterprise patching experience.
• 3-5 years of Kaseya experience and Kaseya Certification.
• 3-5 years of Management in an MSP environment.
• Technical subject matter expert on MSP products.
• Strong written and verbal communication skills.
• Attention to detail and focus on adherence to SOPs.

Benefits

• Opportunity to develop valuable skills.
• Guidance, training, and experience to build a lucrative career.
• Work in a